1 – Initial introduction
By making a purchase with us, you are agreeing to the following terms and conditions.
i) It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Roloi4u.gr
ii) These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website. The publish date is stated at the bottom of this document.
2 – Payment
i) Payment can be done only through PayPal with the use of any credit card (Visa, MasterCard, etc.). Our Paypal account is firstname.lastname@example.org
ii) The shipping cost for amounts below 90 Euros is 8 Euros, anywhere in the world. For all amounts over that, there is no charge for shipping.
iii) If an item is cancelled before it is dispatched and it has been charged it will be refunded.
3 – The contract of sale
i) On occasion, an item for some reason may be mis-priced. If you purchase a mis-priced item, we reserve the right to cancel the contract and re-list the product at the correct price.
ii) We reserve the right to cancel any order at any time prior to delivery, for any reason. No contract of sales exists until your order is verified by our automated algorithms or by a member of staff, at which point the order status is set to ‘Pick in progress’. Our initial order status, ‘Processed’ does not mean that a contract of sale is in place. This only means that the order has been successfully received into our system. From there on, validity and verification must take place before the contract of sale exists. Further, we reserve the right to degrade the order status from ‘Pick in progress’ to ‘Declined’ should our order become unacceptable for any reason.
iii) The contract made between us through any transaction is governed by the laws of Greece, using only the Greek or the English language.
4 – Privacy
i) We only store necessary information required to make a purchase. Your personal information is NOT stored by us and will never be used for any other purpose.
ii) We do not sell or lease any of your personal information. All information left with Roloi4u.gr is entirely confidential.
iii) You have the option to subscribe to our Facebook account, and this information is not used for any purpose.
5 – Security
i) Your I.P. is logged when placing an order. This is for reasons of fraud protection. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.
6 – Delivery
We deliver our products anywhere in the world, using the National Greek Post (ELTA) with registered shipment for all of our deliveries, for reasons of reliability and convenience. We also send the buyer the parcel’s Reference Number from the National Post, so that it can be tracked anywhere online.
The delivery estimate for each item depends on the location where it has been ordered from. It may vary from a few to ten working days the most. Although we endeavor to strictly keep this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines. In these cases you will be notified by email.
Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavor to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your dispatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used.
Please note that we cannot refund orders or send replacement until it has been confirmed that the parcel is actually lost. This is because in almost every case of a delayed parcel, the item will be delivered within the above timescales.
In the case of a parcel being signed for and a delivery confirmation being available on the Greek Mail (ELTA) website, if the customer denies receiving the package, this is called a Denial of receipt. Under these circumstances, we must contact the ELTA to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.
Most orders shipped by Roloi4u.gr require a signature upon delivery. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a re-delivery or to collect it from your local sorting office / delivery depot.
When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.
7 – Prices
i) All of our prices are inclusive of VAT (Value Added Tax) charged at the current Euro rate.
ii) Our prices may change daily. Generally, we release new prices on a schedule and prices change at midnight only, and we also inform you of this scheduled price change in advance on the product page. However, we may also update prices during working hours.
iii) All manufacturers generally have price increases throughout the years, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable. We always aim to notify customers of pending price increases on the product details page.
iv) We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site. We do not have control of the rate at which search engines crawl our site, and therefore the information in the search results may not be indicative of up to date prices.
8 – Returns and the cooling off period
8.1 Please ensure you have read our refund and returns policy and understand it fully. This does not affect your statutory consumer rights.
8.2 Refunds are processed as promptly as possible. Returns volume is unpredictable in seasonal periods – most refunds are processed on the day of receipt, but please allow up to a maximum 14 days for the refund to be complete.
8.3 Items which have been worn are not eligible under this refund policy. You may try product on, but not wear it to be eligible for a refund.
8.4 You should refer to our up to date returns policy at: Roloi4u.gr Returns Policy
8.5 If a visual defect is found with the item(s) on arrival (out of the box), you must notify us within 48 hours.
9 – Copyright
i) All text and images on this website remains either the copyright of Roloi4u.gr, or the copyright of the watch manufacturers. Usage of any of this material is prohibited, unless authorized by the copyright holder. Roloi4u.gr is authorized to use all images that are used on this website.
ii) If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.
These terms and conditions were last updated on the 5th of December 2016